v

1

DO YOU PROVIDE PARKING?

Yes! We provide four parking spot per rental at a number of our rental properties. Each property has a different parking situation and our easy to use instructions will guide you through the process.

2

DOES THE PROPERTY COME WITH TOWELS, LINENS, AND EXTRA BEDDING? SHOULD I BRING EXTRA WITH ME?

Yes! We provide each property with enough towels, linens, and extra bedding for the maximum room occupancy. If you and your guests run out of towels, there is a washer and dryer and small amount of detergent in the unit or in the building to wash used towels, as Nord Holidays does not provide extras. If the property has a pool or a spa, we suggest you bring extra beach towels with you.

3

IS THERE INTERNET IN YOUR PROPERTIES?

Yes! All our properties are equipped with WIFI internet. However, internet service can potentially be interrupted due to weather, maintenance, outages by the internet provider, electrical issues, etc. and because of this no refunds will be given due to internet inaccessibility.

4

IS THERE TV/CABLE?

Yes! All our rentals are equipped with TVs and a basic cable package.

5

WHAT ITEMS ARE PROVIDED IN THE HOUSE?

Each bed will be made with fresh linens prior to your arrival. Bath towels will be provided based on the maximum occupancy of the property and the bathrooms will have a limited supply of hand soap, shampoo/conditioner, and a hair dryer. The kitchen will be stocked with a basic dishware set, coffee maker, pots and pans, wine glasses, coffee cups, bottle/can-opener, cork screw, microwave, and a toaster. If you would like to cook something that requires a specific pan or utensil, I would recommend bringing those items along with you. Spices are not provided, and we would recommend bringing them if you have a special meal dependent on them.

6

IS THE CLEANING FEE OPTIONAL?

No, sorry. We pride ourselves on the consistency of professionally cleaned properties upon your arrival. We have no way to ensure a unit is to our standards if the previous guest cleans the unit. Our cleaning staff is required to meet very strict standards for each and every checkout. This is for the benefit of all of our guests and staff.

7

DO YOU ALLOW LATE CHECK-OUTS?

A late check-out can only be approved on the day of departure. They are dependent on whether or not the cleaning staff has time to fully clean the home before the next guest’s arrival. If guests are checking in on the same day that your reservation ends, a late check-out is not allowed as it will not allow the housekeeper enough time to fully prepare the property for the next guest. Call or email us 24 hours prior to departure day to see if a late check-out is available.

8

HOW DO I OBTAIN THE KEYS?

3 days prior to arrival, we will email you your Arrival and Departure Instructions. We recommend that you use “GuestPass”. The information will be entered into “GuestPass” for you to see. It has all the check-in information, codes, passwords, etc you will need to get into the building and your rental. You can also easily share it with all of your guests!

9

WHAT TIME IS CHECK-IN?

Our normal check in time is 4pm

Powered by CiiRUS Property Management Software